References

Adriana Girdler. (n.d.) How to answer the phone at work (like a pro) [Video]. YouTube.

https://www.youtube.com/watch?v=qkNWTW3raGE

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Indeed Editorial Team. (July 14, 2021). 11 things you shouldn’t include on your resume. Indeed. https://www.indeed.com/career-advice/resumes-cover-letters/what-not-to-put-on-a-resume

Middlesworth, M. (2020, January 31). 5 proven benefits of ergonomics in the workplace. ErgoPlus. https://ergo-plus.com/workplace-ergonomics-benefits/

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Wikipedia Contributors. (2019, June 26). Records management. Wikipedia; Wikimedia Foundation. https://en.wikipedia.org/wiki/Records_management

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